Q & A

Are your doctors taking patients as a family practice?

Most of our doctors see new patients on a daily basis, however, they do not accept patients as a “family doctor.” You are welcome to see a doctor as long as they are practicing at our clinic. If your doctor changes to another location, we will try our best to inform you ahead of time, but your chart will not follow the doctor’s move automatically.

If I walk in at any time, am I able to see a doctor?

We always recommend calling ahead to book an appointment. If you arrive at the clinic during our appointment hours, and you did not book ahead of time, we may turn you away due to lack of room in the doctor’s schedule. We will see patients on a first-come first-serve basis during walk-in hours. Patients coming in for urgent problems such as chest pain, allergy shots, prescription refills or bladder infections, as well as children under 12 months of age with medical issues, will be fit-in during appointment hours and walk-in hours. However, please note that you still might have to wait depending on the urgency of the problem.

Do you have a wait list for appointments?

Yes! We have a wait list for same-day appointments only. If you would like to be put on a wait list for another day, you will need to call the morning of that day to be added.

How long does it take for results to come back to your office?

For blood tests and x-rays taken at local offices, it takes between 1 to 3 business days for our office to receive them. For PAP and HPV study results, it takes between 6 and 8 weeks. Tests taken at hospitals take two weeks, on average, to arrive at the office. If results are normal our office will not call you to follow-up.

Can I know my test results over the phone?

No, we do not give test results over the phone. You are welcome to call to confirm that results have been received, however, the staff cannot interpret the outcome of the results. If you would like to know your test results, please book an appointment to see a doctor, or come for walk-in.

What if my doctor at Metrohealth goes on vacation? Where do I go for medical care?

If your doctor goes on vacation, or is away for any reason, your chart is accessible by all of our in-clinic doctors. You are very welcome to follow-up with another doctor in our office while your regular doctor is away.